Corporate accounts
One account, one invoice, one dispatcher who knows your people
An account is not a discount card. It is the arrangement that makes the eleventh trip this month behave exactly like the first: the same dispatchers, the same standing preferences, your own cost-centre codes on every line, and a single statement at month end instead of thirty receipts in an expense tool.
- Opened by email, usually inside a working day
- Consolidated monthly invoicing
- Named dispatch contacts, 24 hours
Account onboarding
How an account is opened
Five steps, no forms to chase. Write to reservations@northcrestexecutivelimos.com and the first of them happens the same working day.
- 01
You tell us what you actually move
Airport runs for a leadership team, a daily director, roadshows twice a quarter, or all three. We would rather know the shape of the year than the size of the budget, because the shape decides how dispatch staffs your account.
- 02
We put the terms in writing
Rates by vehicle class, the waiting and cancellation terms that will apply, the billing period and the payment terms. Nothing is agreed on a phone call and left there, and nothing is charged on this website at any point.
- 03
We build the traveller profiles
Who travels, how they like to be met, which building entrance the car uses after six, who may book on whose behalf, and the cost-centre code each of them rides under. Preferences are held so nobody repeats them at 05:40.
- 04
You get named contacts
A dispatcher who holds your account, and a reservations address behind them. Office Monday to Friday, 08:00 to 18:00 ET, while dispatch itself answers on +1 (905) 555-0142 around the clock — including the hours your travellers actually fly.
- 05
The first trip runs
Usually within a day of the account opening. It is booked the same way every trip after it will be: by passenger name, against a code, with the confirmation copied to whoever arranged it.
Consolidated invoicing
One statement a month, itemised the way finance reads it
Trips are collected across the calendar month and invoiced once, on the terms agreed when the account opened. Each line carries the date, the passenger, the route, the vehicle class, the chauffeur and your own cost-centre code, so a controller can reconcile a line without calling anyone.
HST at 13% is shown as its own line rather than folded into the fare, and every figure is in Canadian dollars. Extras that a trip genuinely incurred — additional waiting beyond the included allowance, an added stop, an overnight or holiday supplement — appear as their own lines against the trip that caused them, never as a lump at the bottom.
Queries go to the dispatcher who holds your account rather than to a general inbox, and a disputed line is held off the payment run while it is looked at rather than paid under protest.
What a statement line carries
- Date, passenger and route
- The trip as it was run, in Toronto time, with the pickup and drop-off as they were booked.
- Cost-centre or project code
- The code you supplied at booking, carried from the run sheet to the confirmation email to this line without being retyped.
- Vehicle class and chauffeur
- Which car went, and who drove it. The same two facts your traveller had by text before the pickup.
- Fare, extras and HST
- The agreed fare, anything the trip genuinely added, and HST at 13% on its own line. No card is held and nothing is charged online.
Roadshow planning
Multi-car days planned before the day, not during it
An investor roadshow, a board visit or a client tour is not a sequence of bookings; it is one timetable with cars attached. We plan it from the meeting schedule backwards: how long each building takes to leave, where a car can lawfully wait on that street, which two meetings are close enough to walk and which look close on a map but are twenty minutes apart at 16:30.
You get a single run sheet for the day with every leg, every chauffeur and every plate on it, shared with whoever is running the schedule. If a meeting overruns, the dispatcher moves the following legs rather than each traveller phoning a driver. Multi-day and multi-city itineraries through Toronto, Mississauga, Hamilton and Niagara are quoted flat before the first car moves.
One itinerary, one dispatcher
The whole day sits with a single dispatcher who knows the schedule. Changes are made once, centrally, and reach every chauffeur on it.
Staged, not circling
Cars wait lawfully near the building rather than orbiting it, and the traveller gets the waiting spot by text before they stand up from the table.
Groups that arrive together
Two or three vehicles for a delegation are timed to arrive within a minute of each other, which is harder than it sounds and is the reason it is planned rather than improvised.
Flights at both ends
Arrivals are tracked from wheels-up and departures are timed backwards from the check-in cut-off, so the roadshow starts and ends the way the middle of it runs.
Duty of care
What your travel policy needs us to be able to show
Duty of care is mostly a documentation problem: knowing who was in which vehicle, with whom, and that somebody answered when it mattered. These are the parts of it we own.
A named chauffeur and plate, every trip
The traveller receives the chauffeur name, the vehicle and the plate before the pickup, and the arranger can be copied on the same message. Nobody is asked to get into an unidentified car.
A phone that is answered at 03:00
Dispatch is staffed around the clock on +1 (905) 555-0142. A traveller who cannot find their car speaks to a person who can see the booking, not to an app.
A written trail per trip
Booking, confirmation, any change to the pickup and the completion are all recorded against the trip, and the monthly statement carries the same references. An audit reads back cleanly.
Arrival confirmation to the arranger
For late-night runs and lone travellers we confirm the drop-off back to whoever arranged it, which is usually the single clause a travel policy cares most about.
Weather and disruption calls
When a storm or a closure changes the timing, dispatch calls the arranger with a recommendation before the pickup rather than an explanation after it.
One escalation path
Your named dispatcher first, and a named manager behind them. You are told who both are when the account opens rather than when something has gone wrong.
Account questions
What travel desks ask us before they open one
Is there a minimum spend or a monthly fee?
No. An account is an arrangement for how you book and how you are billed, not a subscription. Firms that move two directors a month and firms that run a roadshow every quarter are on the same footing.
How does billing work in practice?
Trips are collected over the calendar month and invoiced once, on the terms agreed in writing when the account opened. HST at 13% is a separate line. No card is held on file and nothing is charged through this website.
Can an assistant book on behalf of someone else?
Yes, and most of our corporate bookings arrive that way. The traveller is named on the booking, the confirmation goes to both of you, and the cost-centre code the assistant enters is the one that reaches the invoice.
Can we use our own cost-centre or matter codes?
Yes. Supply the list when the account opens and dispatch offers it at booking. The code travels with the trip to the run sheet, the confirmation email and the matching statement line.
How much notice do you need for a roadshow?
A week is comfortable for a multi-car day; forty-eight hours is workable. What actually matters is the meeting schedule, because that is what the timetable is built from. Send it in whatever form you have it.
Where can the account be used?
The twelve service areas we cover, the four airports we meet, and intercity work beyond them quoted as a fixed charter. Cross-border runs to Buffalo are quoted the same way, in Canadian dollars.
Open an account
Tell us what your year looks like
Send the shape of it — the airports, the people, the roadshows — and we will come back with terms, rates by vehicle class and a named dispatcher. Write to reservations@northcrestexecutivelimos.com or ask for a quote and a person answers.